start a return or exchange

We proudly stand behind all of our products and hold them to the highest quality standards.  Please get in touch with our team and we will make this right. Please fill out the form below to begin processing your return or exchange. 

Satisfaction Guarantee:

We design and build our products with the highest-quality standards. We proudly offer a satisfaction guarantee on all of our products. You can return or exchange any unworn and unwashed item(s) within 14 days of your original shipping date.

Black Quail Promise:

Additionally, we proudly stand behind all of our products. If your item(s) are flawed or defective, and it has been less than 30 days from your original date of purchase, we gladly offer an exchange for the same product.

Return/Exchange Process:

You can start your return or exchange online by clicking here. For all orders, our team will provide a prepaid shipping label via email. You will receive an email confirmation once we have received your item(s) and have begun to process your request. Please allow 7 business days, from the receipt of your item, to process your return or exchange. 

For all returns, you must provide your order number to receive a full refund. All refunds will be issued to the original form of payment used. Order numbers can be found on your order confirmation email. If you do not have your order confirmation email, please provide your first & last name and email address that is associated with your order.

We do not accept returns or exchanges without a receipt, invoice, or order confirmation. Please allow up to 14 business days for all refunds to process. Note, you will not be refunded for shipping costs on your original order, if any. 

Sale Items:

ALL SALE ITEMS ARE FINAL SALE

Need more help? 

Please reach out to our team at support@blackquailapparel.com to receive more information.